IT Support Engineer for UAE

VAM Systems is a Business Consulting, IT Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India.

VAM Systems is currently looking for IT Support Engineer for our UAE operations with the following skill set and terms and conditions:

Skillsets Required

Technical skills:

Desktop hardware and software troubleshooting experience, including an expert level of Windows 7/10
User management of Active Directory and other applications (CRM, bespoke applications, etc.)
Troubleshooting of printing issues
Troubleshooting of user connectivity issues (Wi-Fi, Internet Explorer, etc.)
Experience with managing security related incidents such as virus infection
Basic knowledge of using deployment tools like SCCM (or anything similar)
Experience with troubleshooting remotely
Understanding of ITIL, particularly, incident management and request fulfilment processes – understanding of SLA
Having experience with managing tickets end-to-end through any ITSM tool

Communication:

Excellent oral and written communication skills – their English should be very good
Know how to communicate issues for end-users without using IT jargon. This requires having experience with L1 particularly
Email etiquette awareness
Friendly presence and helpful attitude. Good interpersonal skills and ability to work well with others in IT
Having experience with managing calls on any IVR system
Be able to manage expectations of customers and ensure their satisfaction, even when the issue is not resolved
Experience with managing calls from senior staff in the business when they contact SD

Analytical skills

Distinguish between critical/urgent tickets and other tickets – tickets prioritization
Be able to identify root-causes of issues when they have to be solved by L2/L3 to assign them to the appropriate team

Terms and conditions:

Joining time frame: Immediate (15 - 30 days)

The selected candidates shall join VAM Systems - UAE and shall be deputed to one of the leading Organizations in UAE.

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at ambili.krishnan@vamsystems.com or call us +91 476 2681150.